01
CUSTOMER ASSET
Customer assets and unified profiles
Retain source, tags, interactions, interests, follow-up, purchase, and repeat-purchase history in a shared customer view.
- Identity & source
- Behavior & interest
- Intent & lifecycle
HANLAN AI OPERATING ENGINE / PRODUCT 01
Hanlan AI Private-domain App
Turn acquired traffic into customer assets your business owns.
Connect WeCom, private-domain touchpoints, content, customer data, and AI operating capabilities into one system for engagement, relationship building, conversion, and repeat purchase.
Supports branded apps, WeCom integration, private deployment, and operating compute.
Customer Touchpoints
- Paid Media
- Content & Live
- WeCom
- Events & Stores
Unified Customer Assets
Continuously retain customer source, behavior, intent, and follow-up context.
AI recommends the next operating action
- High-intent
- Follow-up Due
- Reactivation
PRODUCT POSITIONING
Not an isolated tool, but the product layer of Hanlan's AI Operating Engine for private-domain operations.
Most enterprises do not lack traffic. They lack the ability to turn visits, inquiries, and connections into customer assets that can be operated over time.
Operating Gaps
Hanlan Connects
01Customers are scattered across platforms, employee accounts, spreadsheets, and systems.
Customers
Understand source, behavior, needs, and lifecycle stage.
02Sales, service, and content teams stay busy while execution depends on individual experience.
Teams
Coordinate sales, service, content, and private-domain operations.
03Data keeps growing but rarely clarifies customer status or the next action.
Outcomes
Collect feedback, review effective actions, and retain capabilities.
BUSINESS PATH
From customer acquisition to repeat purchase
WeCom establishes the connection. Hanlan keeps relationships, behaviors, and operating actions inside the enterprise customer asset system.
- 01
Acquire
Paid media, short video, live sessions, events, stores, and partners bring customers in.
- 02
Connect
Handle contacts, groups, inquiries, and initial conversations through WeCom.
- 03
Retain
Unify source, tags, content behavior, and interaction history.
- 04
Understand
Identify intent, needs, concerns, value, and status changes.
- 05
Coordinate
Recommend actions and coordinate sales, service, and operations.
- 06
Grow
Collect results and drive conversion, repeat purchase, and referrals.
CORE CAPABILITIES
One system for four essential layers of customer operations
Connect customers, content, teams, and data in one operating path instead of adding another isolated entry point.
02
CONTENT & RELATION
Content engagement and relationships
Bring articles, short video, live sessions, events, and community content into education and conversion paths.
- Behavior capture
- Segmented engagement
- Community activation
03
AI ASSISTANT
AI operating assistant
Identify high-intent customers, priorities, inactivity risk, and relevant content, then turn insight into the next action.
- Opportunity detection
- Action guidance
- Team coordination
04
OPERATING VIEW
Operating data view
Connect acquisition, customer, content, sales, service, conversion, and repurchase data to expose outcomes and opportunities.
- Customer growth
- Follow-up conversion
- Retention & risk
AI OPERATING LOOP
From one customer action to a continuously evolving operating capability
AI does more than generate content or answer questions. It senses, decides, executes, and reviews across real operating workflows.
01 / 08
Trigger
A customer visits, inquires, joins, views content, or purchases.
02 / 08
Sense
Identify source, behavior, needs, interests, and status changes.
03 / 08
Analyze
Assess customer value, key questions, and possible opportunities.
04 / 08
Decide
Recommend timing, conversation focus, and relevant content.
05 / 08
Execute
Coordinate sales, service, content, and private-domain teams.
06 / 08
Feedback
Collect replies, interactions, conversions, and churn outcomes.
07 / 08
Review
Find effective paths and operating steps that need adjustment.
08 / 08
Evolve
Retain effective workflows as reusable enterprise capabilities.
Continuous optimization
The outcome is not one service result, but an operating capability that keeps understanding customers, coordinating teams, and improving results.
INFRASTRUCTURE
Operating compute, capability evolution, and private deployment
The product does not remain static after launch. Operating compute keeps AI tasks running and supports changing business needs within the agreed service scope.
Daily operations
Customer analysis, intent detection, content generation, sales support, guidance, and insight.
Intelligent operations
Task scheduling, data processing, anomaly detection, monitoring, and workflow optimization.
Evolution compute & development
From scoping and prototypes to frontend and backend development, integration, testing and deployment for new applications and existing software.
Explore software developmentYour system and your customer assets
Branded applications and dedicated deployment environments keep data security, operating independence, and long-term capability under enterprise control.
- Branded application
- Dedicated environment
- WeCom integration
- Operating dashboards
- Compute account
- Evolution mechanism
The product version defines available capabilities. Operating compute determines how much they run and how quickly they evolve.
WHO IT'S FOR
For businesses that depend on acquisition, follow-up, service, and repeat purchase
Especially relevant when acquisition is expensive, conversion needs ongoing communication, content shapes trust, and retention drives long-term growth.
- Education
- Franchising
- Retail Chains
- Local Services
- Health & Beauty
- Home Services
- B2B Services
- Brand Communities
START FROM ONE PROBLEM
You do not need to build every capability at once.
Start with one scenario that affects results most: lead engagement, customer communication, content conversion, or using data to guide the next action.